1. Introduction This website is managed and operated by TerraHybrid fencing Ltd. Throughout this site, references to “we”, “us”, and “our” pertain directly to TerraHybrid fencing Ltd. By accessing this website and utilizing our information, tools, and services, you—the user—agree to accept and comply with all terms, conditions, policies, and notices outlined in this document.

By browsing our site or purchasing our goods, you are engaging in our “Service” and are bound by these Terms of Service (the “Terms”), including any additional policies referenced herein or provided via hyperlink. These Terms apply to all visitors and users of the site, including customers, merchants, vendors, and content contributors.

Please review these Terms carefully. If you do not agree with any part of this agreement, you must refrain from using our website or accessing our services. We reserve the right to update or modify these Terms at any time by posting changes to this page.

Our online store is powered by Shopify Inc., which provides the e-commerce framework that enables us to supply our products and services to you.

2. Online Store Guidelines By accepting these Terms, you verify that you have reached the age of majority in your jurisdiction. You agree not to use our products for any illegal, unethical, or unauthorised purposes, nor to violate any local laws. Transmitting worms, viruses, or any destructive code is strictly prohibited and will result in the immediate termination of your access to our Services.

3. General Conditions We retain the right to refuse service to anyone, at our sole discretion, at any time. Please note that while credit card information is heavily encrypted during network transfers, your general content may be transferred unencrypted. You agree not to copy, reproduce, resell, or exploit any portion of our Service without our explicit written consent.

4. Information Accuracy and Modifications The material provided on this website is intended for general informational purposes only. We are not liable if information made available is not entirely accurate, complete, or current.

Prices for our products, as well as the Services themselves, are subject to change or discontinuation at any time without prior notice. We hold no liability to you or any third party for any pricing modifications, suspensions, or discontinuations of the Service.

5. Products and Materials Certain items may be available exclusively through our online platform and are subject to limited availability. While we make every effort to display product colours accurately, we cannot guarantee that your monitor or device will reflect these colours perfectly.

Composite Material Characteristics: Our composite (WPC) products are manufactured via an extrusion process. As a result, slight variations in colour, shade, texture, and dimensions are standard within normal manufacturing tolerances. These variations are an inherent feature of composite materials and do not represent a manufacturing defect, nor do they compromise the structural integrity or lifespan of the product.

To ensure consistency, we highly recommend purchasing all fencing materials for a specific project in a single order, allowing us to source your goods from the same production batch. Orders placed separately may experience slight colour or fit discrepancies. Furthermore, wood grain finishes may naturally weather or fade upon exposure to the elements, and newly installed composite products typically undergo a natural colour-settling period for approximately three months.

Installation Disclaimer: TerraHybrid fencing Ltd takes no responsibility for any installation costs, contractor fees, or project delays caused by shipping issues, third-party couriers, dispatch errors, or situations where tradespeople were booked before the successful delivery and inspection of the goods.

6. Delivery, Stock Availability, and Dispatch Delivery Timeframes: Any delivery dates provided by TerraHybrid fencing Ltd are approximations given in good faith. While we strive to meet these estimates, delivery dates are not guaranteed, and time is not of the essence unless specifically agreed upon in writing by a company Director.

Inventory and Stock: Although we work hard to maintain accurate stock levels, discrepancies may occasionally occur due to manufacturing variances, logistics, or system errors. Accepting an order does not guarantee immediate availability. If an item is out of stock, we will notify you promptly to arrange a backorder dispatch, an alternative product, a revised schedule, or a refund for the unavailable items. We also reserve the right to split deliveries if operational requirements dictate it.

Force Majeure and Delays: We are not liable for delays outside of our reasonable control, including but not limited to severe weather, customs delays, supplier shortages, traffic incidents, courier breakdowns, or industrial action. During peak seasonal trading or promotional events, please allow for extended dispatch times.

7. Promotions, Free Items, and Kit Components Promotions: TerraHybrid fencing Ltd may occasionally offer promotional items (such as free end posts). These offers are strictly limited to one per household/order unless stated otherwise. We reserve the right to withdraw or cancel promotional items if misuse or duplicate orders are suspected. Free of Charge (FOC) Goods: Any items supplied entirely free of charge are provided without warranty, hold no contractual monetary value, and cannot be refunded, exchanged, or credited. Complete Kits: Certain products are designed to be sold solely as part of a complete system. We reserve the right to decline the sale of individual, separated components.

8. Billing Accuracy and Account Security You agree to provide current, complete, and accurate billing and delivery information for all purchases made at our store. We reserve the right to limit or cancel quantities purchased per person, per household, or per order at our discretion.

9. Third-Party Links and Tools Our website may feature third-party tools or links to external websites that are not affiliated with us. We have no liability or responsibility for evaluating the content or accuracy of these third-party materials. Use of any optional third-party tools provided through the site is entirely at your own risk.

10. Limitation of Liability and Consequential Losses To the maximum extent permitted by applicable law, TerraHybrid fencing Ltd shall not be held liable for any indirect, special, incidental, or consequential damages arising from the use of our goods or services. This exclusion includes, but is not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of business opportunities or goodwill.
• Wasted administrative time or business interruptions.
• Contractor, tradesperson, or installer fees.
• Reinstallation, removal, or labour costs.
• Penalties or liquidated damages payable to third parties due to project delays.

In all circumstances, the maximum liability of TerraHybrid fencing Ltd for any claim shall not exceed the original purchase price of the specific goods giving rise to the claim. Nothing in these Terms limits liability for death or personal injury resulting from negligence or fraud, as mandated by the laws of England and Wales.

11. Indemnification and Severability You agree to indemnify and hold TerraHybrid fencing Ltd harmless from any claim or demand made by any third party due to your breach of these Terms. If any provision within these Terms is deemed unlawful or unenforceable, that specific provision shall be severed, and the remaining provisions will continue in full force and effect.

12. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

13. Contact Information If you have any questions regarding these Terms of Service, please contact us at:

sales@terrahybridfencing.co.uk