This Privacy Policy governs the relationship between you, the User of this website, and TerraHybrid Fencing Ltd, the owner and operator of this site. At TerraHybrid Fencing Ltd, we take the privacy and security of your personal information very seriously. This policy outlines our practices regarding the collection, use, and protection of any data provided by you or collected by us whilst you navigate our website.

This Privacy Policy should be read in conjunction with our Terms of Service. Please review this document carefully.

1. Definitions and Interpretation Within this Privacy Policy, the following terms are defined as follows:

• Data: Any and all information that you submit to TerraHybrid Fencing Ltd via the website. Where applicable, this definition incorporates the terms set out in current Data Protection Laws.
• Cookies: Small text files placed on your device by this website when you visit certain pages or utilise specific features.
• Data Protection Laws: Any applicable legislation relating to the processing of personal data, including the General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any national implementing laws or secondary legislation.
• TerraHybrid Fencing Ltd, “we”, “us”, or “our”: TerraHybrid Fencing Ltd, a company registered in England and Wales (Company Registration No. 17090169), with its registered office at 34 Cherry Walk, Boston, Lincolnshire, PE21 8AS.
• UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
• User or “you”: Any third party accessing the website who is not employed by TerraHybrid Fencing Ltd or acting as an authorised consultant providing services to the company.
• Website: The website you are currently browsing, hosted by Hostinger, including any sub-domains unless expressly excluded by their own terms.

2. Scope of this Policy This policy applies exclusively to the actions of TerraHybrid Fencing Ltd and its Users with respect to this website. It does not extend to any external websites that can be accessed from our site, including social media platforms. For the purposes of applicable Data Protection Laws, TerraHybrid Fencing Ltd operates as the “Data Controller”, determining the purposes and manner in which your Data is processed.

3. Data We Collect We may collect the following Data, which includes personal information, from you:

• Full name.
• Contact information (such as email addresses and telephone numbers).
• Demographic information, including delivery and billing addresses.
• IP address (collected automatically).
• Web browser type, version, and operating system (collected automatically).

4. How We Collect Data We gather Data through two primary methods:

• Data provided voluntarily by you: This occurs when you contact us via the website, email, or telephone; when you place an order; or when you opt-in to receive our marketing communications.
• Data collected automatically: As you navigate the website, we automatically collect technical information about your visit. This helps us optimise our website’s content and user experience. Furthermore, we collect Data automatically via cookies, in accordance with your browser settings.

5. How We Utilise Your Data Any of the aforementioned Data may be required occasionally to ensure we provide you with the highest standard of service. Specifically, we may use your Data for:

• Internal record keeping and administrative purposes.
• Processing, fulfilling, and dispatching your orders.
• Improving our products and services.
• Sending promotional materials or marketing communications (provided we have your explicit consent, or implied consent if you are an existing customer under the “soft opt-in” rule). You reserve the right to withdraw this consent at any time.

6. Who We Share Data With To operate our business effectively, we may share your Data with the following entities:

• Our Employees and Professional Advisors: To facilitate order processing, dispatch, and continuous improvements to our website and user experience.
• Hosting Provider (Hostinger): Our website and online e-commerce infrastructure are hosted by Hostinger. They store your data on secure servers behind robust firewalls to enable the continuous operation of our site.
• Payment Gateways (Stripe and PayPal): To facilitate secure transactions, we pass necessary personal and financial information (such as contact details, billing addresses, and order values) to Stripe or PayPal. We do not store your credit card details on our servers; all financial data is processed securely by these specialised providers in strict accordance with their respective privacy policies and PCI-DSS compliance standards.

7. Keeping Data Secure We employ stringent technical and organisational measures to safeguard your Data. Your information is stored on secure servers, and access to any personal account is protected by unique login credentials. If you suspect any misuse, loss, or unauthorised access to your Data, please notify us immediately at: sales@terrahybridfencing.co.uk.

8. Data Retention Unless a longer retention period is mandated or permitted by law (such as for tax or accounting purposes), we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this policy, or until you formally request its deletion.

9. Your Legal Rights Under Data Protection Laws, you possess the following rights regarding your personal Data:

• Right to Access: You may request copies of the information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete Data.
• Right to Erasure: You may request the deletion or removal of your Data from our systems.
• Right to Restrict Processing: You may request that we limit the way in which we use your Data.
• Right to Data Portability: You may request that we transfer your Data to another service provider.
• Right to Object: You may object to our processing of your Data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at sales@terrahybridfencing.co.uk. If you remain dissatisfied with how a complaint is handled, you have the right to escalate the matter to the Information Commissioner’s Office (ICO) in the UK (https://ico.org.uk/).

10. Changes of Business Ownership Should TerraHybrid Fencing Ltd expand, reduce, or transfer control of its business (in whole or in part), User Data relevant to the transferred operations will be passed to the new owner. The new controlling party will be permitted to use the Data exclusively for the purposes for which it was originally supplied, under the strict terms of this Privacy Policy.

11. General Provisions

• You may not transfer any of your rights under this Privacy Policy to a third party. We may transfer our rights under this policy where we reasonably believe your rights will remain unaffected.
• If any court or competent authority finds any provision of this Privacy Policy to be invalid or unenforceable, that specific provision will be deemed deleted, and the validity of the remaining provisions will not be compromised.
• This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

12. Modifications to this Policy TerraHybrid Fencing Ltd reserves the right to amend this Privacy Policy as deemed necessary or as required by law. Any alterations will be posted immediately on the website. By continuing to use the website following such changes, you are deemed to have accepted the revised terms.

Contact Information For any enquiries regarding this Privacy Policy, please contact us at: sales@terrahybridfencing.co.uk